FAQ

  • Tue & Thu: 9 am - 8 pm

    Wed & Fri: 9 am - 7 pm

    Sat: 9 am - 6 pm

    Google Map

    Postal address: 507 Pressler Street, Suite 950, the salon faces 5th Street.

    Don’t turn onto Pressler Street!
    Exit Loop 1 onto W. 5th street, (which is one way), get in the left lane and turn left into the Pressler Building parking garage just past Pressler St.

    In the garage, make an immediate right and go down to the end of the building. Enter through our backdoor next to the KK sign. If you miss it, our front door is on West 5th.

  • Yes! Our backdoor opens into a free and convenient parking garage.

    The garage entrance is on West 5th just past Pressler Street. Turn left into the garage, make an immediate right and go down to the end where you’ll see our KK sign and backdoor.

  • We do! But walking in and getting an appointment on the spot can be tough because most of our stylists are booked well in advance. Getting a walk-in appointment is easier with newer stylists.

  • Balayage Costs between $255 and $480 at our salon. The cost depends on stylist experience and the amount of time your service will take.

  • Our Curl Specialists are noted as such in their bios. Currently, Madison, Jim, Jacob and Jordan do curly cuts.

  • We do. Kris does the majority of our most complex color corrections. Olivia also does color correction work.

    Occasionally, in spite of our best efforts to know what’s “walking in the door”, a color correction arrives as a normal color appointment. When that happens we may pitch in to do it on the spot, but in some cases we have to reschedule the appointment with a correction specialist.

  • Yes. This service is done by several of our stylists. Check for the specialty below our stylist’s photos and on their bio pages.

  • A valid credit card on file is required to schedule. If you no-show, cancel or reschedule with less than 24 hours notice, the price of your session will be charged to the card on file since the time slot can rarely be filled. Please cancel or reschedule 24 hours or more before your session to avoid a charge.

    We send multiple text reminders with cancellation links prior to your session, allowing adequate time to cancel. Failing to confirm your appointment is not acceptable cancellation notice. You are responsible for the price of your session in the event you do not confirm and in the event you do not receive our reminders.

    We went 19 years in business without cancellation & no-show fees, but times have changed. Our no-show and late cancellation rate skyrocketed after COVID and didn’t improve until we put a policy in place. The policy may seem harsh but a no-show or late cancellation means we can’t fill that spot, which means our stylists don’t get paid, and a couple appointment gaps can be the difference in being able to pay their outrageous Austin rent.

  • Most clients enter through our back door from the ground level parking garage. We also have a sidewalk entrance on 5th Street.

    You’ll receive a text message to check-in on your phone 15 minutes prior to your session. Check-in with your phone or use the check-in kiosk near the product shelves and have a seat in our waiting area. When you check in, your stylist gets a notification and comes to greet you.

    If you don’t get a check-in message, you can still have a seat and somebody will be with you in short order.

    Soft drinks and sparkling water are in the little fridge in the waiting area. Filtered water and tea bags can be found on the wall by the retail products.

  • You’re busy; you have things to do. We run on time so you can run on time. It’s rare for clients to wait on us more than a few minutes past their appointment time.

    If you’re late to your appointment, we’ll do our best to make it work. Usually we can, but there will be times when we can’t and will need to reschedule. When you’re going to be late, please call ahead if possible and let us know so we can start juggling before you arrive.

  • We accept VISA, Mastercard, American Express, Apple Pay and Android Pay with touchless payment available.

    We do not accept cash, personal checks, digital currencies or travelers checks.

  • We provide refunds on unopened, unused products within 30 days of purchase. We will also exchange opened products you don’t like for another product within 30 days of purchase.

    If you don’t like a product and you’re not going to be back in the salon within 30 days, let us know and we’ll put a note in your file for the next time you’re in.

  • This is always a hard call, but children who are not having a service done are not allowed in the salon.

    Please do not bring children who are not having a service performed.

    We do children’s cuts for ages 8 and older but the cost is the same as adult cuts, because it can take as long or longer to cut a child’s hair as it does adult hair

  • We have pets and we love pets. We sponsor fund raising and adoption events for several shelters and rescue organizations, usually inside the salon. We do not, however, love pets in the salon while we're working.

    They get bored and wrap their leashes around stylist’s feet and chairs. Sometimes they bark. Sometimes they pee. Some people want to keep them in carriers that take up space around the stylists feet or hold them in their lap and then the pet doesn’t like the blow dryer. Colorists have to worry about spilling color on them.

    We’ve had people tell us that their dog is a service dog, but that’s rarely the case. According to Texas law and the ADA, a service dog is a dog that has been trained to perform a task to assist with a physical disability. An emotional support dog is not the same as a service dog. We have a real, bonafide service dog who comes with one of our blind clients and that dog is the real deal. It’s fascinating to watch and so well trained that it sits quietly by the owner who genuinely needs that dog to function effectively in public.

    We are required by law to allow service dogs in the salon. We are not required to allow comfort dogs or emotional support dogs in the salon.

    We respectfully ask that if your dog is not a real service dog trained to help you with a physical disability, (including impaired vision or blindness), please do not bring it to the salon. This may sound harsh but after experiencing a salon full of yapping excited dogs in the past we had to lay down the law to keep from driving some of our guests (and stylists) crazy.

  • We have clientele from all walks of life, ethnicities, age groups and political viewpoints. Everybody’s welcome and everybody gets treated the same.

    Our services are gender neutral and we’re LGBTQ+ friendly. Restrooms are single user, gender neutral.

  • We grew up in a salon industry that made money upselling and doing add-ons. The website listed the prices of the least experienced stylists followed by “and up” or a little “+” sign, and every stylist had an "upsell menu". The result was that most guests wound up paying a lot more than expected when all the upsells and extras were added on.

    We always hated that kind of pricing so these days our pricing is transparent, all-inclusive and gratuity free. Everything your hair needs to look it's best is included in the price you see. It’s not extra for a gloss or toner with your color, end color, a shadow root with that balayage or one of those $45 treatments you see at some salons.

    We don't do upgrades, add-ons or gratuity. It’s all inclusive like a good resort because we don’t like surprises at check-out and we’re guessing you don’t either.

  • Salons are historically big offenders when it comes to toxic pollutants and water usage, but things are changing and we’re doing our part as best we can. Our efforts include the following:

    We recycle 100% of our hair color, chemical products, foils and hair though the Green Circle Salon Program. This program, combined with our city recycling program, gets us above our 95% recycling goal. The Green Circle Program isn’t cheap, but it’s the only one in North America, (they’re Canadian), that recycles hair color and other chemicals, along with foils, hair, PPE and other single use items. Salons that don’t participate in the Green Circle Program wash excess color and other chemicals down the drain into the water treatment plants that clean our drinking water, causing higher cleaning and electrical demands on treatment plants. Additionally, used hair foils with color and chemical residue in them aren’t accepted by other recycling facilities. Green Circle cleans the foils prior to recycling. Check the Green Circle Program out at https://greencirclesalons.com/

    We’ve eliminated plastic water bottles by using filtered water coolers and washable cups.

    We carry a variety of organic product lines and lines that feature recyclable/refillable packaging like glass, paper and foil with minimal to no plastic components.

    We use much less water than many salons by way of our EcoHeads shampoo nozzles. These shower heads use about 65% less water than typical shampoo heads, resulting in less load and electricity used at the treatment plant.

    We’re not a 100% sustainable salon yet and don’t know of many salons in U.S. metropolitan areas that are, but we’re not far off. And we’re always on the lookout for new ways to become a more eco friendly salon.

  • We have fast free and secure WIFI, filtered drinking water, sparkling water, soft drinks, coffee and tea complimentary.

    The parking garage is free and wheelchair accessible like the entire salon.

    We don’t serve alcohol (it’s a long story involving people that don’t like to be told they’ve had too much to drive). If there’s something you need that we don’t provide, (other than booze), let us know and we’ll do our best to make it happen.