FAQ
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Tue & Thu: 9 am - 8 pm
Wed & Fri: 9 am - 7 pm
Sat: 9 am - 6 pm
507 W. 5th Street, Suite 950, Austin TX 78703
Don’t turn onto Pressler Street. That’s our postal address. We’re actually on 5th Street, in the Pressler Bldg.
Arriving by car on 5th street (one way), get in the left lane, go past El Arroyo restaurant and turn left into the Pressler Building parking garage. The garage entry is across from the orange Public Storage sign, just past Pressler Street.
Make an immediate right in the garage and go down to the end. Our sign and backdoor are at ground level on your right.
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We grew up in a salon industry that made money upselling and doing add-ons. Clients were shown a price followed by “and up” or a little “+” sign, then wound up paying a lot more when all the upsells and extras were added in.
These days our pricing is transparent, all-inclusive and gratuity free. Everything your hair needs to look it's best is included in the price you see. It’s not extra for a gloss or toner, end color, a shadow root with that balayage or one of those $45 treatments you see at some salons. No upgrades, no add-ons, no gratuity. It’s all inclusive like a good resort because we don’t like surprises at check-out and we’re guessing you don’t either.
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We encourage our stylists to do the kind of work that excites them and each sets their own hourly rate and timings.
We book appointments as hourly sessions. Instead of scheduling a particular service online you’ll schedule an hourly session for the number of hours your service requires. Timings for services appear on the stylist’s page.
Our approach to customer service is simple. It starts with being good at what we do and doing the best we possibly can for our customers. And on the rare occasion that a customer doesn’t like something we’ve done, we do everything we can to make it right.
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A valid credit card on file is required to schedule. If you no-show, cancel or reschedule with less than 24 hours notice, the price of your session will be charged to the card on file since the time slot can rarely be filled. Please cancel or reschedule 24 hours or more before your session to avoid a charge.
We send multiple text reminders with cancellation links prior to your session, allowing adequate time to cancel. Failing to confirm your appointment is not acceptable cancellation notice. You are responsible for the price of your session in the event you do not confirm and in the event you do not receive our reminders.
We went 19 years in business without cancellation & no-show fees, but times have changed. Our no-show and late cancellation rate skyrocketed after COVID and didn’t improve until we put a policy in place. The policy may seem harsh but a no-show or late cancellation means we can’t fill that spot, which means our stylists don’t get paid, and a couple appointment gaps can be the difference in being able to pay their outrageous Austin rent.
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Most clients enter through our back door from the ground level parking garage. We have a sidewalk entrance on 5th Street too.
We don’t have a traditional front desk. We have people running around with iPads and phones.
You’ll receive a text message to check-in on your phone 15 minutes prior to your session. Check-in with your phone or use the check-in kiosk near the product shelves and have a seat in our waiting area. When you check in, your stylist gets a notification and comes to greet you.
If you don’t get a check-in message, you can still have a seat and somebody will be with you in short order.
Soft drinks and sparkling water are in the little fridge in the waiting area. Filtered water and tea bags can be found on the wall by the retail products.
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You’re busy; you have things to do. We run on time so you can run on time. It’s rare for clients to wait on us more than a few minutes past their appointment time.
If you’re late to your appointment, we’ll do our best to make it work. Usually we can, but there will be times when we can’t and will need to reschedule. When you’re going to be late, please call ahead if possible and let us know so we can start juggling before you arrive.
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We accept VISA, Mastercard, American Express, Apple Pay and Android Pay with touchless payment available.
We do not accept cash, personal checks, digital currencies or travelers checks.
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We provide refunds on unopened, unused products within 30 days of purchase. We will also exchange opened products you don’t like for another product within 30 days of purchase.
If you don’t like a product and you’re not going to be back in the salon within 30 days, let us know and we’ll put a note in your file for the next time you’re in.
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We have clientele from all walks of life, ethnicities, age groups and political viewpoints. Everybody’s welcome and everybody gets treated the same.
Our services are gender neutral and we’re LGBTQ+ friendly. Restrooms are single user, gender neutral.
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Salons are historically big offenders when it comes to toxic pollutants and water usage, but things are changing and we’re doing our part as best we can. Our efforts include the following:
We recycle 100% of our hair color, chemical products, foils and hair though the Green Circle Salon Program. This program, combined with our city recycling program, gets us above our 95% recycling goal. The Green Circle Program isn’t cheap, but it’s the only one in North America, (they’re Canadian), that recycles hair color and other chemicals, along with foils, hair, PPE and other single use items. Salons that don’t participate in the Green Circle Program wash excess color and other chemicals down the drain into the water treatment plants that clean our drinking water, causing higher cleaning and electrical demands on treatment plants. Additionally, used hair foils with color and chemical residue in them aren’t accepted by other recycling facilities. Green Circle cleans the foils prior to recycling. Check the Green Circle Program out at https://greencirclesalons.com/
We’ve eliminated plastic water bottles by using filtered water coolers and washable cups.
We carry a variety of organic product lines and lines that feature recyclable/refillable packaging like glass, paper and foil with minimal to no plastic components.
We use much less water than many salons by way of our EcoHeads shampoo nozzles. These shower heads use about 65% less water than typical shampoo heads, resulting in less load and electricity used at the treatment plant.
We’re not a 100% sustainable salon yet and don’t know of many salons in U.S. metropolitan areas that are, but we’re not far off. And we’re always on the lookout for new ways to become a more eco friendly salon.
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We have fast free and secure WIFI, filtered drinking water, sparkling water, soft drinks, coffee and tea complimentary.
The parking garage is free and wheelchair accessible like the entire salon.
We don’t serve alcohol (it’s a long story involving people that don’t like to be told they’ve had too much to drive). If there’s something you need that we don’t provide, (other than booze), let us know and we’ll do our best to make it happen.
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This is always a hard call, but children who are not having a service done are not allowed in the salon.
Please do not bring children who are not having a service performed.
We do children’s cuts for ages 8 and older but the cost is the same as adult cuts, because it can take as long or longer to cut a child’s hair as it does adult hair
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We have pets and we love pets. We sponsor fund raising and adoption events for several shelters and rescue organizations. We do not, however, love pets in the salon.
They get bored and wrap their leashes around stylist’s feet and chairs. Sometimes they bark. Sometimes they pee. Some people want to keep them in carriers that take up space around the stylists feet or hold them in their lap and then the pet doesn’t like the blow dryer. Colorists have to worry about spilling color on them.
We’ve had people tell us that their dog is a service dog, but that’s rarely the case. According to Texas law and the ADA, a service dog is a dog that has been trained to perform a task to assist with a physical disability. An emotional support dog is not the same as a service dog. We have a real, bonafide service dog who comes with one of our blind clients and that dog is the real deal. It’s fascinating to watch and so well trained that it sits quietly by the owner who genuinely needs that dog to function effectively in public.
We are required by law to allow service dogs in the salon. We are not required to allow comfort dogs or emotional support dogs in the salon.
We respectfully ask that if your dog is not a real service dog trained to help you with a physical disability, (including impaired vision or blindness), please do not bring it to the salon. This may sound harsh but after experiencing a salon full of yapping excited dogs in the past we had to lay down the law to keep from driving some of our guests (and stylists) crazy.
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We do not sell or trade your personal information to outside parties. We collect information from you when you schedule an appointment or fill out a form. You may be asked to enter your name, e-mail address, phone number and credit card information.
Any medical issues/notes that can affect hair services, such as allergies, medicines, treatments, etc are kept in our HIPAA compliant scheduling software.
We use your information to schedule appointments, send appointment reminders, notify you about changes in your appointments, process payment transactions and send customer satisfaction surveys. We also use your information to contact you about changes in operating hours or staff and (very) occasionally to notify you about a new offering or special. You can opt out of all marketing and informational contacts.
We use a secure server and firewall protections to safeguard your personal date. All sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is not stored on our servers.
We use computer tracking cookies to compile website usage data about website traffic and website interaction so that we can optimize our website and make it easier to use.
We do not sell, trade, or transfer your personal information to outside parties Our appointment scheduling software, trusted third parties who assist us in operating our website and our credit card processors store your data, because it is required to schedule your appointments and take payment. We have agreements with these parties to keep this information confidential.
By using our site, you consent to our privacy policy.
Changes to our privacy policy will be posted on this page.
Contact Us regarding this privacy policy at mgr.mail@keithkristofer.com