How we Work . We're different than some salons in that we do a lot of client sharing. You'll often find several stylists working on one client, and you'll find that many of our clients move around to different stylists if their favorite isn't available when they need an appointment. What makes this work is a company wide attitude toward customer service and a consistent training program that all of our service providers complete. It's a flexible system that works for our clients and for us. Our approach to customer service is simple. It starts with being good at what we do and doing the best we possibly can for our customers. And on the rare occasion that a customer doesn't like something we've done, we do everything we can to make it right.
Children in the Salon . This is always a hard call. We have children and we like children, but the salon isn't a great place for them. Some children behave better than some adults while others are allowed to misbehave. Children caught running through the salon yelling will be sold to a scientific testing lab. The proceeds can be used to pay your bill if you so desire.
- We do childrens' cuts for ages 8 and older, but we don't do them cheap, because it can take as long to cut a child's hair as it does adult hair.
- We discourage bringing children who are not having a service performed.
- Children cannot be left alone in the waiting area or anywhere else in the salon.
- Infants in strollers, carriers, car seats or a customer's lap are a strict no-no. It's rare, but hot styling tools, bowls of color and scissors do occasionally hit the floor and none of these things are compatible with baby skin.
Education . It might seem strange to talk about our staff's education on a page meant for new clients, but our people are one of the few things we'll brag about and we want you to know how hard they work to continually improve. Education is what drives our salon and empowers our staff. All new staff members out of school complete a year long apprenticeship under Master Colorists and Cutters and participate in monthly in-house education sessions that feature International Artists several times a year. Our staff also travels to New York and Santa Monica throughout the year to learn advanced skills, stretch their creativity and work toward different professional certifications. We only hire people that understand the value of life long education; basically we're a bunch of hair nerds and we love it.
Reservations, no shows and cancellations . We do not require you to reserve your first appointment with a credit card. That policy has bitten us in the behind more than once, but we think it's the right way to start off a relationship. That said, if you do "no show" or cancel with less than a 24 hour notice, you will be required to reserve your next appointment with a credit card. If you miss that one too, we're going to charge you for it. We do make it easy to remember your appointments though, with multiple reminders via text and email.
We require a $150 pre-paid deposit for extensions and for major color corrections. if you cancel with less than a 24 hour notice, you will charged the $150, which goes toward paying our stylists who have to sit idle on last minute cancellations. This fee is typically about 1/2 to 1/3 the value of the time required to do these services.
Forms of Payment . We accept VISA, Mastercard, American Express, Discover, Cash, Apple Pay and Android Pay. We do not accept personal checks or travelers checks. Gratuity can be added if you like, via credit card or cash left in our little tip envelopes.
Late Arrivals . You're busy, you have things to do. We know that and we run on time so you can run on time. It's rare for clients to wait on us more than a few minutes past their appointment time. If you are late to your appointment, we will do our best to make it work and we usually can, however, there will be times when we can't make it work and we will need to reschedule. If you're going to be late, please call ahead if possible and let us know so we can start juggling before you get here.
Returns & Exchanges
Products: We provide refunds on unopened, unused products within 30 days of purchase. We will exchange opened products you don't like for another product within 30 days of purchase.
Services: We do not provide refunds on services. We know it sounds harsh, but hear us out. An unhappy client is a major, big, huge deal that everybody in our salon hears about. We take great pride in our customer service and will go to extraordinary lengths to make you happy. In the event you are not happy with your service, we will re-do it for no additional charge. We have a few "tweaks" now and then, because it can take a visit or two with a new customer to get things just right, but we rarely have "do-overs" or an unhappy customer. If you are not happy with your service, please contact us, (ideally within 48 hours), and we will work very hard to make it right. With hair color especially, something you don't like can usually be turned into something you love with less time and effort than you might imagine. We ask that you give us the chance to turn a service failure into a win and hopefully gain a long term customer because of it.
Gift Certificates and gift cards are not returnable or transferable and cannot be used to purchase another gift certificate or card
Other . We have bottled water, soft drinks, light and dark coffee and teas available complimentary. WIFI too. Our restrooms are single user, unisex. The parking lot and the entire salon is wheelchair accessible. We don't serve wine or other alcohol (it's a long story). If there's something you need that we don't provide, (other than booze), ask and we'll try our best to make it happen.