If you purchase something here and don't like it, bring it back and we will cheerfully exchange it for something you do like or give you your money back. We ...

Color pricing varies by stylist level, with higher levels charging more due to having more experience and more advanced continuing education. First time color clients are always quoted a ...

Stylist's prices are based on their experience, the amount of advanced education they have obtained and how long they have been with us (how busy they are; it's the old supply ...

There is no difference between a trim and a haircut. When asked if they need a haircut with their color, some clients will respond "no, ...

New Talent means new to our salon, not necessarily new to the beauty business. Some New Talent services are performed by service providers that are fairly new to the business, being ...

If you use high quality products (shampoos and conditioners) specifically designed for colored hair, your hair color should last from 4 to 8 weeks, with ...

This depends on who you see. Our salon is a team based salon, which means you may have two people applying your color at the same time. If ...

If you choose to tip, the way you pay it makes no difference. Every dime of every tip goes straight to the service provider. ...

Tell us. Tell us. Tell us. You get the idea. We need to know or we can't do anything about it. We really go out ...

When you no-show or cancel with short notice, your service provider doesn't get paid. Their bills don't get paid. Their children don't eat or get ...

Our clients float around to our different stylists a lot. Probably more than any other salon in town. Each of our staff understands that as hard as they try, ...

We can usually make it work, but if you are more than fifteen minutes late, you may be asked to reschedule. Our service providers ...

Children are not allowed on the styling floor unless they are having a service performed. This includes infants in strollers or carriers. Don't get ...

We work with several charities, but typically do not make donations to other groups or individuals. Please don't be offended when we politely decline your ...

We get lots of requests of this type and when we can't accommodate, people sometimes get their feelings hurt. Please understand that our staff ...

The salon does not perform services outside the salon building. Additionally, our front desk will not recommend our staff for; or ask our staff about  ...

Occasionally, you will find Kerastase or other "exclusively salon" brand products in the grocery store or another retail outlet that isn't a salon. The industry term for this is "diversion". ...